Managed continuous monitoring to detect and resolve system issues.
Addressed customer concerns, enhancing Email Cybersecurity Posture.
Resolved system issues related to attacks, message delivery, firewalls, and quarantine.
Diagnosed and resolved misconfigurations, integration issues, cloud server problems, and updates.
Achieved consistent production numbers, doubling previous benchmarks.

Oversaw multiple New York and Florida agencies, specializing in dealer agencies.
Achieved consistent success surpassing sales and customer satisfaction goals.
Managed full spectrum of HR responsibilities, from recruitment to terminations.
Led comprehensive sales activities, including quoting, binding, documentation, and referrals.

Advocated for client needs, ensuring satisfaction in buying/selling processes.
Elevated sales through strategic social media marketing and captivating photography.
Advised clients on enhancing property appeal and staging for improved sales.
Successfully secured ideal properties tailored to individual client needs.

Managed all sales activities, including cold calling, referral networking, quoting, binding, and diligent document follow-up.
Led customer service initiatives, addressing inquiries, facilitating changes, ensuring precise documentation, and maintaining accurate policy coding.